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Clerical and Office Support Training DVDs, Administrative Assistant Training DVDs, Secretary Training DVDs, Office Staff Training DVDs, support staff DVDs, staff development DVDs, office worker Training DVDs, Clerical Training DVDs, operations training dvds, office support training DVDs, getting along with supervisor, receptionist training dvds, office support training DVDs.

Clerical and Office Support

Ideas and Training is proud to introduce training products for professional office support. Nothing gets done without proper communications and support from the office: receptionists, administrative assistants, secretaries, file clerks and everyone else in the office team.

Career Training.Although most office clerk jobs are entry-level administrative support positions, employers may prefer or require previous office or business experience. Employers usually require a high school diploma, and some require typing, basic computer skills, and other general office skills. Familiarity with computer word-processing software and applications is becoming increasingly important.

General office clerks who exhibit strong communication, interpersonal, and analytical skills may be promoted to supervisory positions. Others may move into different, more senior clerical or administrative jobs, such as receptionist, secretary, or administrative assistant. After gaining some work experience or specialized skills, many workers transfer to jobs with higher pay or greater advancement potential. Advancement to professional occupations within an establishment normally requires additional formal education, such as a college degree.

Clerical and Office Support Training DVDs, Administrative Assistant Training DVDs, Secretary Training DVDs, Office Staff Training DVDs, support staff DVDs, staff development DVDs, office worker Training DVDs, Clerical Training DVDs, operations training dvds, office support training DVDs, getting along with supervisor, receptionist training dvds, office support training DVDs.Clerical and Office Support TrainingClerical and Office Support Training DVDs, Administrative Assistant Training DVDs, Secretary Training DVDs, Office Staff Training DVDs, support staff DVDs, staff development DVDs, office worker Training DVDs, Clerical Training DVDs, operations training dvds, office support training DVDs, getting along with supervisor, receptionist training dvds, office support training DVDs.


New Employee Orientation Training DVDs:

  • 6 Ways to Increase Job Satisfaction - DVD Free Online Preview Available!
  • 6 Ways to Manage Overload - DVD Free Online Preview Available!
  • 7 Ways to Handle a Difficult Boss - DVD Free Online Preview Available!
  • 10 Essential Reception Skills - DVD Free Online Preview Available!
  • 10 Essentials for Successful Induction - DVD Free Online Preview Available!
  • 10 Healthy Work Habits - DVD Free Online Preview Available!
  • Clerical Skills For New Employees - DVD Free Online Preview Available!
  • Commendable Customer Service - DVD Free Online Preview Available!
  • Effective Telephone Techniques - DVD Free Online Preview Available!
  • Getting Along with Your Supervisor - DVD Free Online Preview Available!
  • The Hub of the Wheel: Training the Office Professional - 10 DVD Series Free Online Preview Available!
  • Projecting a Professional Image - DVD
  • Listening to Others - DVD
  • Expressing Yourself - DVD
  • Coping with Conflict - DVD
  • Managing Your Time - DVD
  • Problem Solving - DVD
  • Dealing with Stress - DVD
  • Making Your Voice Heard - DVD
  • Charting a Career Course - DVD
  • A Changing Workplace - DVD
  • Operations Processes: Inputs, Transformations, Outputs - DVD Free Online Preview Available!
  • Clerical and Office Support Training DVDs, Administrative Assistant Training DVDs, Secretary Training DVDs, Office Staff Training DVDs, support staff DVDs, staff development DVDs, office worker Training DVDs, Clerical Training DVDs, operations training dvds, office support training DVDs, getting along with supervisor, receptionist training dvds, office support training DVDs.


    6 Ways to Increase Job Satisfaction - DVD
    Office Support Training DVD.If you are not happy in your job, it's up to you to do something about it. With the help of this program, you'll learn practical and realistic strategies for making your job more satisfying, rewarding, and meaningful. (17 minutes)

    Item: PDDC-BVL49930
    Format: DVD
    List Price: $395.99
    Copyright date: 2007

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    You may purchase 6 Ways to Increase Job Satisfaction on DVD for $395.99.

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    6 Ways to Manage Overload - DVD
    Office Support Training DVD.Anyone dealing with overload in the workplace will find this program extremely useful. Key topics covered in this video include physical environment, desk and work habits, time management, looking after your body, how to manage e-mails, and breaking the 24/7 addictions. (19 minutes)

    Item: PDDC-BVL49918
    Format: DVD
    List Price: $395.99
    Copyright date: 2007

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    You may purchase 6 Ways to Manage Overload on DVD for $395.99.

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    7 Ways to Handle a Difficult Boss - DVD
    Office Support Training DVD.Stop complaining and start working on solving the problem in your work environment! This helpful program teaches viewers seven specific strategies to help with even the most challenging boss. (17 minutes)

    Item: PDDC-BVL49931
    Format: DVD
    List Price: $395.99
    Copyright date: 2007

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    You may purchase 7 Ways to Handle a Difficult Boss on DVD for $395.99.

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    10 Essential Reception Skills - DVD
    Office Support Training DVD.Every day visitors make judgments about your organization by the quality of the reception they receive. This program teaches you the ten essential skills every receptionist needs to deliver a winning welcome. Topics covered include personal presentation, displaying your name, cleaning and organizing work space, professional greeting, acknowledging multiple visitors, respecting everybody, being a good communicator, establishing a willingness to help, managing a wait period, and avoiding pet hates. (14 minutes)

    Item: PDDC-BVL49899
    Format: DVD plus material on CD-ROM
    List Price: $395.99
    Copyright date: 2001

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    10 Essentials for Successful Induction - DVD
    Office Support Training DVD.We all remember our good and bad experiences when starting a new job or joining a new team. With some simple - and often overlooked - steps, managers and supervisors can put a successful induction in place so that new people gain the best impression of their group and job from day one. Topics covered include giving a warm welcome, ensuring a productive workspace, introductions to key people, background to organization and policies, team goals and directions, team ground rules, job description and pay, training and review procedures, computers and IT, and creating meaningful work at the start. (15 minutes)

    Item: PDDC-BVL49900
    Format: DVD plus material on CD-ROM
    List Price: $395.99
    Copyright date: 2001

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    You may purchase 10 Essentials for Successful Induction DVD for $395.99.

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    10 Healthy Work Habits - DVD
    Office Support Training DVD.Being healthy has a positive influence on energy and work performance. In this program, psychologist Peter Quarry offers ten practical strategies for being healthy at work, including exercise, eating well, healthy thinking, talking to someone, overcoming computer fatigue, learning to manage conflict, having your say, being grateful, leaving work at work, and nurturing yourself. (17 minutes)

    Item: PDDC-BVL49941
    Format: DVD plus material on CD-ROM
    List Price: $395.99
    Copyright date: 2009

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    You may purchase 10 Healthy Work Habits DVD for $395.99.

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    Clerical Skills For New Employees - DVD
    Office Support Training DVD.This program begins with a look at some of the most basic yet most important of all job skills: being punctual, dependable, and positive; dressing appropriately; and abiding by company rules. Next, the art of organizing tasks and work areas is demonstrated, as viewers learn how to make folders for filing, compile a "to do" list to help control work flow for the day, and much more. Voicemail and e-mail are also discussed - vital elements of today's office, both can prove useless if messages are not transcribed accurately or organized properly for quick retrieval. Clerical Skills for New Employees closes with a look at the processing of incoming and outgoing mail and proper use of the postage machine and fax machine. A viewable/printable instructor's guide is included on a CD-ROM. Correlates to the National Business Education Association's National Standards for Business Education. (19 minutes)

    Item: PDDC-BVL32249
    Format: DVD
    List Price: $395.99
    Copyright date: 2004

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    You may purchase Clerical Skills For New Employees on DVD for $395.99.

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    Commendable Customer Service - DVD
    Office Support Training DVD.Everyone talks about "customer service." What is it, and why is it so important? As the frontline employee, the customer service representative is the most valuable and visible person to the customers - the one they go to first for every type of information and assistance. In this program, viewers will see how to provide exceptional customer service with a smile, a professional appearance, and a positive attitude. It covers the basics - fielding questions, solving problems, cheerfully responding to customer requests - and much more. And because so much interaction takes place over the telephone, viewers will learn how to stay in control when dealing with demanding or rude customers, how to actively listen, and how to come up with solutions that satisfy. A viewable/printable instructor's guide is included on a CD-ROM. Correlates to the National Business Education Association's National Standards for Business Education. (16 minutes)

    Item: PDDC-BVL32250
    Format: DVD
    List Price: $395.99
    Copyright date: 2004

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    You may purchase Commendable Customer Service on DVD for $395.99.

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    Effective Telephone Techniques - DVD
    Office Support Training DVD.This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more. One 30-minute video and workbook with reproducible worksheets.

    Item: PDDC-BVL8026
    Format: DVD
    List Price: $395.99
    Copyright date: 1992

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    Getting Along with Your Supervisor - DVD
    Office Support Training DVD.The relationship between supervisors and support staff members can often run off the smooth road of productivity. The major reason for problems between supervisors and staff is a lack of effective, open communication. This program is a dramatization of one employee's problems with his supervisor. The information he receives from the company's personnel manager gets him on track with how to cope with his supervisor's dramatically different work style. Basic tips for effective supervisor/employee relationships are also given, stressing that when support staff helps to make the supervisor look good, it reflects positively upon the staff as well. (20 minutes)

    Item: PDDC-BVL25501
    Format: DVD and CD-ROM
    List Price: $295.99
    Copyright date: 1995

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    You may purchaseGetting Along with Your Supervisor on DVD for $295.99.

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    The Hub of the Wheel: Training the Office Professional Series - 10 DVDs $1,395.95
    Office Support Training DVD.This series teaches the interpersonal skills necessary to succeed as an office professional. It focuses on the human side of the office environment, and in clear, believable demonstrations, offers workable solutions to common office challenges. A participant workbook is available for the video series 10-part series.

    The 160-page workbook was specifically designed to be used in conjunction with the 10-program The Hub of the Wheel video series. It contains exercises, suggestions, group activities, and checklists to assist those training for careers as office professionals in achieving their goals. Discussed in a clear, straightforward manner are topics such as creating a professional image, coping with stress, managing conflict situations, nurturing and achieving career goals, active listening, and effective communication.
    Paperback, 160 pp - Additional copies of the Workbook can be ordered for $20 each.

    The Series Includes:

  • Projecting a Professional Image
  • Listening to Others
  • Expressing Yourself
  • Coping with Conflict
  • Managing Your Time
  • Problem Solving
  • Dealing with Stress
  • Making Your Voice Heard
  • Charting a Career Course
  • A Changing Workplace

    Item: PDDC-BVL1560
    Format: DVD
    List Price: $1395.95 for DVD

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    You may purchase The Hub of the Wheel: Training the Office Professional Series on DVD for $1395.95.

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    Projecting a Professional Image - DVD
    Projecting a Professional Image Training VideoProjecting a professional image promotes and supports success. Clerical personnel are members of an important segment of the office "team," and the level at which these people function can have a great impact on the success of any organization. Because this is true, secretaries must view themselves as professionals and demand that their work meet the standards expected of professionals.

    This program focuses on the physical and mental aspects of a professional image and encourages viewers to begin thinking about the images they project.

    Length: 15 minutes

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1561
    Format: DVD
    List Price: $247.97

    You may purchase Projecting a Professional Image on DVD for $247.97.

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    Listening to Others - DVD
    Two of the most important skills anyone can develop are listening and communicating effectively. When a competent, caring listener allows another person to hear and understand what he is saying, genuine communication takes place. Under these circumstances, open, direct, and honest relationships can be established, based on mutual respect. When this atmosphere prevails, problems can be solved, good decisions can be made, and good working relationships can be developed. This program addresses the importance of listening and investigates some useful techniques for developing listening skills. (14 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1562
    Format: DVD
    List Price: $247.97

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    Expressing Yourself - DVD
    True communication, a real exchange between people, provides an arena for the expression of ideas and an opportunity to create a positive perception of one's self in the minds of others. This program discusses some methods for achieving good communication. Suggested techniques include using the listener's frame of reference, acknowledging the listener's reactions, and adjusting style of delivery. (20 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1563
    Format: DVD
    List Price: $247.97

    You may purchase Expressing Yourself on DVD for $247.97.

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    Coping with Conflict - DVD
    Conflict - differences between people caused by differing values, goals, or a variety of other circumstances - is a natural part of life. This program focuses on the ways in which conflict can be used for positive outcomes. (13 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1564
    Format: DVD
    List Price: $247.97

    You may purchase Coping with Conflict on DVD for $247.97.

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    Managing Your Time - DVD
    Because office support personnel often work for several people, their time management responsibilities and problems are complicated. And because time is the future, finding a workable management scheme is a must. This program highlights the importance of time planning and provides details for developing a proactive time plan. This program also describes techniques for protecting the plan once it is established. (18 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1565
    Format: DVD
    List Price: $247.97

    You may purchase Managing Your Time on DVD for $247.97.

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    Problem Solving - DVD
    We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving. This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented. (31 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1566
    Format: DVD
    List Price: $247.97

    You may purchase Problem Solving on DVD for $247.97.

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    Dealing with Stress - DVD
    Office support has been identified as one of the five most stressful occupations. Factors in other areas of our lives can produce stress as well. And all this stress affects how and how well we do our jobs. This program assists viewers in handling stress in a way that does not interfere with the ability to be productive, and suggests techniques for turning stress into motivation for positive achievement. (39 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1567
    Format: DVD
    List Price: $247.97

    You may purchase Dealing with Stress on DVD for $247.97.

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    Making Your Voice Heard - DVD
    The telephone is a unique medium with its own requirements for maximizing communication. When used properly, the telephone can be an effective tool for managing time, information, and problem solving. A business's public image begins with the telephone, and is communicated every time an employee makes or receives a phone call. This program discusses telephone techniques designed to enhance your and your company's telephone image. (10 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1568
    Format: DVD
    List Price: $247.97

    You may purchase Making Your Voice Heard on DVD for $247.97.

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    Charting a Career Course - DVD
    Success in a career as an office professional requires that the phrase "only a secretary" disappear from the minds of those training to be office workers. The realization that opportunities are limitless requires that individuals recognize their own power and take control of themselves, their jobs, and their lives. This program presents two panels of women: one group, made up of secretaries and administrative assistants, find their jobs rewarding and satisfying; the second panel consists of three women who were secretaries and have moved into management positions. (19 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1569
    Format: DVD
    List Price: $247.97

    You may purchase Charting a Career Course on DVD for $247.97.

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    A Changing Workplace - DVD
    The workplace changes in response to changes in society and technology, and the office reflects the larger environment in which it exists. This program recounts the history of the secretary and provides pointed discussion about the future of office professionals. (10 minutes, color)

    Part of the Series The Hub of the Wheel: Training the Office Professional

    Item: PDDC-BVL1570
    Format: DVD
    List Price: $247.97

    For purchase of VHS: $197.97

    You may purchase A Changing Workplace on DVD for $247.97.

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    Operations Processes: Inputs, Transformations, Outputs - DVD
    Office Support Training DVD."Operations" is a term used to refer to the core functioning of a business, which is the production, from start to finish, of goods or services. The operations process has three phases: input (raw materials, human resources, capital), transformation (usually involving technology and machinery), and output (the final product or service). The transport of raw materials, distribution of goods, advertising and marketing, finance and management are all part of operations. Using four different businesses in New Zealand and Australia, this program takes a detailed look at operations processes. A viewable/printable worksheet is available on CD-ROM. (23 minutes)

    Item: PDDC-BVL53757
    Format: DVD and CD-ROM
    List Price: $395.99
    Copyright date: 2013

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    You may purchase Operations Processes: Inputs, Transformations, Outputs on DVD for $395.99.

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    Ideas and Training - 4701 North Huson Street, Tacoma, WA 98407 - 253-759-6639 - trainingmedia@yahoo.com

    Clerical and Office Support Training DVDs, Administrative Assistant Training DVDs, Secretary Training DVDs, Office Staff Training DVDs, support staff DVDs, staff development DVDs, office worker Training DVDs, Clerical Training DVDs, operations training dvds, office support training DVDs, getting along with supervisor, receptionist training dvds, office support training DVDs.












    Clerical and Office Support Training DVDs, Administrative Assistant Training DVDs, Secretary Training DVDs, Office Staff Training DVDs, support staff DVDs, staff development DVDs, office worker Training DVDs, Clerical Training DVDs, operations training dvds, office support training DVDs, getting along with supervisor, receptionist training dvds, office support training DVDs.